It’s best to be informed as your make your rental decision. Here are the terms of your rental agreement:
Deposit, Payment and Cancellation Policy
Deposit, Payment and Cancellation Policy: The entire balance is due if booked by the date of arrival. All monies paid to date are non-refundable if reservation is cancelled within 30 days of the stay. NO EXCEPTIONS. For reservations after May 29, 2020, we are not offering credits or refunds due to COVID 19. The COVID 19 situation is a foreseeable event and the risk of travel is known by the traveler at time of booking. We offer at time of booking, and encourage travelers to purchase, travel insurance by CSA Generali which covers trip cancellation subject to the plan description of coverage. There are many other providers whom you can choose to buy from directly. If a guest wishes to pay the balance by credit card a 3% processing fee will be added to the total owed. (This is our standard policy if booked direct. If you book through a listing site their payment policy may differ.)
Check in and Check Out
CHECK IN IS AFTER 4:00 PM. PLEASE PLAN YOUR VACATION ACCORDINGLY. We will send you a four-digit touch screen deadbolt code and other access information around 10:00 AM on day of arrival to the number on file when the home is ready. We kindly ask that you not arrive at the home until your scheduled check in time and we let you know the home is ready for you. In high season early check in is usually not available. If the home becomes available sooner and we wish to grant early check in, we will let you know. On the day of check in please have access to your email and/or a phone to receive texts in the US. International customers can receive access info by email on day of check in. Check out requests after 10:00 AM are usually not allowed and will result in ½ day’s rental rate only with prior approval.
Rental Restrictions
Renter must be a minimum age of 21 years to secure and check in to our properties. All guests must be 21 years of age unless they are family members of the renter and accompanied by the renter at all times.
Guests
GUEST AGREES THEY ARE A TRANSIENT TENANT and a TEMPORARY guest in our properties. In the unfortunate event rules are not followed and/or broken or guest creates a disturbance or in the sole opinion of the owner or owners’ agent that guests continued stay would be detrimental to the home the guest agrees to vacate the premises immediately upon written or oral notification. Failure to do so is a crime and the Sheriff will be called to evict everyone. All monies paid to date will be forfeited.
Refunds
No refunds should be expected for mechanical breakdowns. Major appliances such as AC unit, pool heater, washer and dryer, and others are maintained regularly, but mechanical breakdowns are possible at any time in any home. In the event of a breakdown guest will inform Satoshi Management timely. The owner or owners’ agent will expeditiously repair items in the best interests of the property and in a timely manner as to minimize the inconvenience to guests whenever possible. The owner and owners’ agent at their sole discretion will schedule and be afforded access during normal working hours 8:00 AM to 6:00 PM to perform necessary repairs and/or maintenance. In the unlikely event a home becomes uninhabitable we will refund any unused nights at our discretion.
Doors, Windows and Air Conditioning
Doors, Windows and Air Conditioning. The thermostat for air conditioning cannot be set below 70 degrees. Likewise, in the rare instance heating is needed we do heating for all units. We have found this temperature to work for the vast majority of people over many years. In most of our properties the thermostats are limited to within a safe range to prevent damage or overuse of the unit, and intentional or inadvertent misuse. PLEASE CHOOSE AND PLAN YOUR VACATION ACCORDINGLY. It is imperative that you keep shades drawn, utilize the fans in the home, and keep doors and windows closed to increase AC efficiency. Failure to do so will result in higher temperatures, and less efficiency. We discourage leaving windows and doors open at anytime as the harsh salt air is very damaging to everything.
Additional Guests
People other than those in the Guest party set forth above may not stay overnight in the property.
Accidents and Injuries
All of the units are privately owned; the owners or owner’s agent are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The owners or owner’s agent are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm or loss arising from their use of the premises or others whom they invite to use the premises.
Cancellations
We reserve the right to refuse service and/or cancel a reservation at any time for any reason. Owner and owner’s agent are not responsible for any loss as a result of our cancellation of rental agreement due to circumstances such as but not limited to transfer of ownership, sale of property, property being removed from rental use, safety and security of property, etc. Further, during a stay if rules are broken or in the sole opinion of the manager guests continued stay would be detrimental to the home guest agrees to vacate the premises immediately and all monies paid will be forfeited.
Property Care Expectations
Guest agrees to keep the property and all furnishings in good order. Indoor and outdoor furniture are not to be moved or relocated except for sun lounge chairs. All outdoor furniture is to be put back in place as found prior to vacating the premises.
Appliances
Guest agrees to only use appliances for their intended uses.
Smoking
Smoking is NOT allowed inside the units at our properties. Smoking outside well away from the unit is preferred, smoking on lanai, decks and patio is permitted only with doors and windows shut. If evidence of smoking is found or the unit smells of smoke a $500.00 fee will be charged to the credit card on file.
Pets
Pets are NOT allowed UNLESS the non-refundable pet deposit has been paid.
Housekeeping/Cleaning Fee
There is no daily housekeeping service, however for long term stays we offer additional cleans charged at the cleaning fee for your unit. At our properties one set of linens, bath towels for the maximum guest count are included in the unit as a rule. Additional towels can be brought by the guest and are the responsibility of the guest. We do not permit towels or linens to be taken from the unit with the exception of beach towels, which must be returned to the unit upon checkout. You are responsible for the condition of the towels and/or loss. All beach towels and dishes should be washed prior to vacating the unit. We appreciate your thoughtfulness with this item as it makes a tremendous difference in getting the unit ready for the next guest who may be checking in a few hours after you depart. Also, it prevents tons of wet towels from sitting on the floor. Sheets that are used should be stripped from the beds and placed together for managers offsite professional cleaning.
Paper Products and Cleaning Supplies
We typically provide a starter roll of toilet paper for each toilet and one roll of paper towels. There is usually, garbage bags, cleaning detergents and dish soaps in the home. However, this is done as a courtesy and cannot always be guaranteed. Guests are responsible for all garbage bags, paper products, toiletry items, soaps, shampoos, cleaning agents, etc. during their stay.
Kitchen Supplies
This property is stocked with plates, cups, pots, pans, bowls, and utensils for the maximum guest count as a rule. A selection of spices and cooking oils are usually in the unit. However, neither can be guaranteed as this can fluctuate due to loss or use. We require guests understand that all efforts are made to ensure sufficient kitchen supplies but on rare occasions there could be loss or damage that is not immediately replaced by the cleaning staff or the owner.
Storm and Adverse Weather
If there is a storm, adverse weather or hurricane, no refunds will be given. We encourage travelers to purchase Trip Cancellation Insurance at time of booking.
Weddings, Parties and Other Events
No parties, events or weddings are allowed at any of our properties. Holding an event or party without approval is grounds for immediate eviction and loss of funds.
Right of Access
Guest understands that the manager of the property may access the property for purpose of inspection, maintenance or other circumstance when deemed necessary with reasonable notification to the guest for purposes of ensuring the safety and security of the property.
Maximum Guest Count
Guest understands that the maximum guest count cannot be exceeded and exceeding guest count at anytime at the property without approval of the manager is grounds for immediate eviction with loss of all payments made.
Construction Noise
We can not predict or control construction or other noise related activities around or near our properties. Local municipalities allow for construction noise during certain hours of the day and are the sole regulator. No refunds will be given due to the existence of construction and or noise near, on, next too, or in the vicinity our properties.
Electrical Power, Internet, WiFi, TV’s, Etc
Internet, Wifi, and Land Line phone service are provided by WOW! in our properties. It is the guest responsibility to contact WOW! at (866) 496-9669 with any issues involving the service. All Tv’s are equipped with Roku Tv with access to log into all of your smart tv apps.
Mail
Mail should not be sent to any of our properties. Mailboxes are the personal private property of the owner and not accessible by guests.
Photos and Descriptions.
Satoshi Management attempts to as closely as possible depict the current condition of the property in photos and descriptions. The main intention of photos and descriptions are to communicate general layout of the home, bed sizes and location, and furnishings. Satoshi Management also includes aerial photos to communicate the outdoor spaces. Guest understands that Owners and/or condo associations may add or change furniture, move furniture, add amenities, remove amenities, add artwork, take artwork down, remove televisions, add televisions, change paint color, change flooring, etc. Unless the home, layout, bed sizes or choices are dramatically changed Satoshi Management will not re-shoot a property. NO REFUNDS will be given due to minor deviations from online photos or descriptions. Please choose and plan your vacation accordingly.
Changes to Terms and Conditions.
Satoshi Management reserves the right to change, add, or amend the terms and conditions at any time. Guest understands the most accurate information is to be found on our website. Information on our website and/or communicated directly to guests supersedes anything found on listing sites.